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Manager, Infrastructure

Dotlines Bangladesh Limited Ghulshan, Dhaka, Dhaka
Information and Technology (IT)
Fri Oct 06, 2023
Sun Feb 13, 2022
Job Summary
• Work closely with project team members, line managers for time allocation and prioritization
• Manages a dynamic team (3-5) of individuals, constantly searching for creative ways to elevate the capabilities of technology systems to meet business needs and project demands
• Participate in the yearly budget process
• Occasional travel to required places (local and overseas) for company and project needs Employment Status
Job Description
• Responsible for managing overall IT day to day operations to improve infrastructure costs, performance, and end-user satisfaction
• Provide leadership in planning and managing computer operations and production support, systems and network operations
• Ensure system performance and SLA's are met
• Manage IT resource requirements to ensure an appropriate balance between tactical and strategic demands
• Implement IT continuous improvement programs
• Lead IT asset management target to ensure assets full lifetime cycle value is achieved
• Manage strategic relationships with key IT product and service providers
• Provide in-depth technical expertise for both tactical and operational initiatives
• Provision in close cooperation with third-party service provider an IT infrastructure that is suitable for the group to access and use their business applications
• Assess the relative impact of IT industry trends on current and future enterprise infrastructure needs and projects
• Interface with business unit managers to define infrastructure support initiatives and solutions for improving service efficiency and effectiveness
• Analyze and predict trends and develop long-range plans designed to maintain cost-effectiveness
• Participate in IT strategy planning activities
• Responsible for designing and troubleshooting the group global network of IT services to meet the functional objects of the business
• Develop the reporting for vendor performance in areas that include quality, capacity, systems, and responsiveness
• Ensure the infrastructure team is mitigating, monitoring, and managing infrastructure-related tasks/risks